Kerin Radiance

You can place your order in one of the following ways, depending on the delivery country:

1. Through our e-shop (Greece and internationally)
Browse our products and add everything you're interested in to your cart.
Go to your cart (by clicking the icon in the upper right corner, then the "View Cart" button).
Fill in your shipping and payment information and securely complete your purchase.
This method is available for all countries.

2. By email (Greece and Cyprus only)
You can email us at (email) with the following:
Your contact information (name, email, phone number)
Wish list (with 5-digit code and quantity)
Delivery address and preferred payment method

3. By phone (Greece only)
Call us at (phone)
Our representative will process your order, inform you of product availability, and assist you with delivery and payment questions.

4. Via a message on our social media (Greece and Cyprus only)
You can also contact us via:
Facebook Messenger
Instagram DM
Please indicate the products you're interested in, the quantity, as well as your contact information and delivery address.

Important note regarding alternative ordering methods

For orders placed outside the e-shop (by email, phone, or social media):
Available payment methods:
Cash on delivery (Greece only - surcharge of €1.90)
Bank transfer (Greece and Cyprus)

Orders outside of Greece (except Cyprus) must be placed exclusively through our e-shop.

After successfully placing your order, you will receive a confirmation email with all the necessary information.

If you have any questions about the products or need assistance before placing your order, please don't hesitate to contact us. We're always here to help!

We offer the following payment methods depending on the delivery country:
Orders within Greece: Cash on delivery (for orders over €9.50; extra fee €1.90 incl. 24% VAT), Credit/Debit card, PayPal, Klarna, Bank transfer.

Orders to Cyprus: Card, PayPal, Klarna, Bank transfer (transfer fees may apply and are paid by the customer).

Orders to other countries: PayPal, Klarna.

There is no maximum order limit.

Cash on delivery (Greece only) is available when the items subtotal (excluding shipping) is over €9.50.

For orders under €9.50 and for orders outside Greece, you can pay online by card, PayPal, Klarna, or bank transfer.

Yes, your transactions on (website link) are completely secure.

Our website uses the SSL (Secure Sockets Layer) protocol, which encrypts all your personal data, such as:

• credit/debit card details
• full name
• shipping address

This ensures that your data cannot be intercepted or altered while being transmitted over the internet.

The SSL certificate is issued by VeriSign, one of the most trusted certification bodies in the world, guaranteeing the authenticity of the website and the protection of your transactions.

Secure payments through third-party providers
Furthermore, all payments by card, PayPal, or Klarna occur in a secure environment outside of our e-shop:

Credit/debit card payments are processed through a secure system (name of the connected bank).
Payments through PayPal and Klarna are processed directly on their official platforms, without storing payment data on our website.

This means you can shop completely securely and confidently.

Yes, you can cancel your order if processing and shipping have not yet begun.
The typical cancellation period is approximately 3-5 hours after placing your order.

To cancel your order, please contact us as soon as possible:
by email: kerinradiance@gmail.com
or by phone: +306987377433

If you have already paid by card or PayPal
If your order has not yet been shipped, you can cancel it, and a refund will be issued within 1-3 business days using the same payment method.

If your order has already been shipped
If you cancel after shipping, we will make every effort to stop delivery by requesting a return of the package from the courier company.
In this case, we will bear the shipping costs, even if the package is not ultimately delivered.

For customer convenience, in cases of repeated cancellations after shipping, we reserve the right to require prepayment or pre-confirmation for future orders. (Orders from abroad are always processed with prepayment.)

Our team is always ready to help and find the best solution in any situation.

If you have any problems with your order, don't worry, our team is ready to help you immediately!

You can contact us in one of the following ways:
Via the contact form [here]
By phone: +306987377433 (Monday–Friday, 8:00–16:00)
By email: kerinradiance@gmail.com
Message us on our social media:

• Facebook
• Instagram

We will do our best to address your issue and resolve it as quickly and efficiently as possible.

Yes, you can only add an item to your order if it hasn't yet been shipped.
Adding an item to your order is not possible through the e-shop; it can only be done by a member of our staff after you contact us.

If your order was placed between 8:00 AM and 4:00 PM
Call us immediately at +306987377433
or
Send an email to kerinradiance@gmail.com
If your order hasn't yet been shipped, we will add the additional item.

If your order was placed after 4:00 PM
Orders placed after 4:00 PM are processed and shipped the following morning (after 8:00 AM).
You can notify us in a timely manner:
By email: kerinradiance@gmail.com, specifying the item and quantity you would like to add.
or
By phone after 8:00 AM the following day: +306987377433

What applies depends on your payment method:

Cash on delivery or bank transfer (if the transfer has not yet been processed):
Adding the item is easy, and the total order amount is adjusted accordingly.

Payment by card, PayPal, or Klarna (Greece and abroad):
If the order has already been paid for, you must agree to pay for the additional item—either through an additional payment or a new payment, depending on the situation.
Our team will advise you on the most convenient and practical method.

Tip: The sooner you contact us, the greater the chance we will be able to add the item before your order is shipped.

If you notice that an item is missing from your order, don't worry – we're ready to resolve the issue immediately.

Please contact us as soon as possible:
By email: kerinradiance@gmail.com
By phone: +306987377433

Our team will immediately review your order and ensure the issue is resolved as quickly and conveniently as possible.

How we ensure order accuracy
Our company uses a warehouse management system (WMS) combined with portable scanners (PDAs), which scan each item individually during order picking. This ensures accuracy and complete traceability at every stage.

Furthermore, the packaging process is monitored by a CCTV camera system, allowing us to inspect any order if an issue arises.

While such errors are extremely rare, if an issue does arise, we will detect and resolve it promptly, without causing you any unnecessary inconvenience.

Your satisfaction and trust are our priority.

Delivery within Greece
For shipping within Greece, Christian Artesio partners with the following courier services:

ACS Courier
Courier CENTER

You can choose a courier service during checkout, depending on which company best serves your area or your personal preference.

International Shipping

Cyprus: Shipping is via DHL or ACS courier.

Other International Countries: Shipping is via DHL to countries where shipping is available, primarily within the European Union. Available countries are displayed during checkout.

In all cases, after your order has shipped, you will receive a tracking number so you can track your parcel at any time.

Delivery times vary by destination country:

Delivery within Greece
Estimated delivery time: 1–3 business days.
For remote areas, delivery times may vary slightly depending on location.
During holidays (e.g., Christmas, Easter) and the summer months, delays are possible due to increased demand on courier services.

Delivery to Cyprus
Estimated delivery time:
2–4 business days when shipping via DHL
10–12 business days when shipping via ACS Courier
During the Christmas period, delivery times may increase due to increased demand.

Delivery to Germany and other European countries
Estimated delivery time: 5–7 business days
During the Christmas period, delivery times may increase due to increased demand on courier companies.

Tracking
For all orders, both within Greece and internationally, a tracking number is sent to your email address so you can track the progress of your order at any time.

Yes, you can track your order in real time for all shipments, both within Greece and internationally.

Once your order leaves our warehouse, you will receive a confirmation email containing:

• Shipment confirmation
• Tracking link
• Tracking number
• This will allow you to monitor the status and location of your package at any time until it is delivered.

If your order has not been delivered within the expected timeframe, please contact us so we can immediately check the delivery status.

When is a delay considered?
A delay is generally defined as a situation where more time has passed since the dispatch date than:
Delivery within Greece: more than 4 business days
Delivery abroad: more than 7 business days

(These timeframes do not take into account peak periods, such as holidays or unforeseen transportation situations.)

How to contact us
By email: kerinradiance@gmail.com
By phone: +306987377433 (Monday–Friday, 8:00–16:00)

Our team will immediately address the delay in consultation with the courier service and ensure the issue is resolved as best as possible.

If you are not present when a delivery attempt is made, the courier company will attempt to deliver the parcel and notify you of the unsuccessful attempt via SMS, email, or by leaving a notice at the delivery address.

What happens next
In most cases:
A second delivery attempt is made the next business day (you are not always required to contact them)
—this is typically the case with the courier services we use in Greece.

If using DHL abroad
When delivering via DHL (for example, for orders to Cyprus or other European countries):
If you are not at home on the day of delivery, the courier may leave a notice with a code and instructions for further action.

Many DHL parcels are rerouted to the nearest DHL ServicePoint, where you can pick up your parcel in person (usually within certain days).
In some cases, DHL allows you to schedule a new delivery or select a pickup point via the notification you receive.

Tip
As soon as you receive notification of an unsuccessful delivery:
Check the SMS or email from the courier company—they usually contain a tracking number and instructions on next steps. If you have a tracking link, you can view the current location of your package and available delivery/pickup options online.

What happens if you don't receive your package?
If you don't pick up your package within the courier company's pickup time:
The package will likely be returned to us.
In this case, the order is considered a refused delivery.
If you continue to refuse delivery, we may contact you to confirm before shipping your next order.

Yes, all prices listed on the website include VAT.
Additional fees are not added to the final price of goods.

If an error is discovered during the inspection of your order (e.g., incorrect product or quantity), Kerin Radiance will replace the goods at no additional cost, provided that:

the goods are unused,
are in their original condition,
and the original packaging is intact.

For all other returns:

Return costs are the responsibility of the customer, for both domestic and international orders.
Items must be carefully packaged and protected to prevent damage during transit.
Returns must be accompanied by legal documentation (sales receipt or invoice).
Returns must be completed within 14 calendar days of receiving the order.
For orders outside of Greece, the customer selects the shipping company and ships the parcel to us.

Returns are not accepted for:

items without original packaging,
items that have been used or show signs of use,
items that come into direct contact with the skin, hair, or body (e.g., brushes, combs, hair extensions, electrical personal care appliances, etc.),
for hygiene and health reasons, in accordance with Directive 2011/83/EU and applicable consumer protection laws.

If you have any questions about returns or need advice, our customer service team is always ready to help.

The possible return fee depends on the reason for the return:

If the return is due to a company error:
If the return is due to Kerin Radiance's fault (for example, the wrong item or the wrong quantity), there is no cost to the customer.
Our company handles the entire process and arranges courier delivery to pick up the item from the address you provide.

If the return is initiated by the customer:
If you wish to return the item without any error on the company's part (e.g., due to a change of heart):
The customer is responsible for the return costs.
The customer selects the courier company and pays for the shipping.
It is recommended to use a reputable courier service, as Kerin Radiance is not responsible for delays or loss of packages by third-party companies.
Our company does not accept cash-on-delivery (COD) packages without prior approval, especially if the delivery is provided by a company that is not our partner.

Return Receipt and Processing Time:
From the moment you send the item, it will typically arrive at our warehouse within 3-5 business days, depending on the courier service selected.
Once we receive the item and confirm that it meets the return conditions, we will immediately process your request and notify you of the progress.

Kerin Radiance thoroughly inspects all items before shipping to ensure they arrive in perfect condition.

However, if you receive an item that is:
defective (e.g., not working properly, damaged, or has a manufacturing defect), or
damaged in transit,
please contact us as soon as possible so we can arrange a replacement at no cost to you.

Contact Us
Email: kerinradiance@gmail.com
Phone: +30 6987377433 (Monday - Friday, 8:00 AM - 4:00 PM)

Notification Period
Reporting a problem must be done within 14 calendar days of receiving the item.

Cost Coverage
For defective or damaged items, Kerin Radiance will fully cover all costs associated with returning and replacing the item.

Yes, refunds are possible if all terms of our e-shop's returns policy are met.

Refund methods depending on payment method:
If your order was paid by bank transfer or cash on delivery:
Refunds will be made via bank transfer to the account you provide.

Please provide the following information:
IBAN
Account holder name
Bank name

If your order was paid by card, PayPal, or Klarna:
Refunds will be made through the appropriate payment system.
No action is required on your part.
The refund will be automatically returned to your card or account within 1-5 business days after the returned item has been inspected.

Important conditions:
Refunds are only possible if all return conditions are met: the items are unused, returned in their original packaging, and with the required documentation.

For hygiene reasons, returns of goods that come into contact with skin, hair or body are not accepted, in accordance with EU Consumer Rights Directive 2011/83/EU, which provides for exceptions for sealed goods that are not suitable for return once the packaging has been opened.